Service Manager | Lancashire & Wigan | Chorley Group

Service Manager

Based at our Blackpool branch

The Role

Chorley Group is an award winning family run business with 5 sites across the North West and operate Nissan, Hyundai, Fiat, Kia and MG franchises. Due to continuing business success and growth we are looking for a motivated, enthusiastic Service Manager to join our Nissan and Hyundai dealership in Blackpool.

What will I be responsible for?

Joining our team as a Service Manager, you will oversee our established service department. Your day to day responsibilities will include:

  • Managing performance and development of all staff
  • Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance
  • Controlling costs in line with departmental and dealership objectives and business plans, you will ensure that profit targets are achieved, margins maintained and expenses controlled, utilising all resource cost effectively.
  • Responsibility for ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally
  • Setting dealership targets in line with manufacturer guidelines and standards
  • Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards
  • Buying into our Company values and ensuring those values are integrated within the aftersales department
  • Maintaining a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

Who are we looking for?

  • A 'hands on' management style, helping to drive the team and business forward
  • A professional attitude at all times when dealing with customers
  • Excellent communication skills
  • Strong organisational skills
  • The ability to work under pressure in a busy environment
  • Impeccable manners

Application - Email your CV to

All applications will be kept confidential.

Ref: Service Manager

Closing date 31/03/2018
Location Blackpool
Benefits Growth prospects for the right candidate and a benefits package including group pension scheme
Working hours Full Time
Salary TBC
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