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Aftersales Advisor Contact Centre | Preston

We have an exciting opportunity to join a new fast paced Contact Centre Team at our Preston office in answering inbound and outbound Aftersales calls.

Job description:

As a family run business at Chorley Group our Clients are at the heart of everything we do.

We have an exciting opportunity to join a new fast paced Contact Centre Team at our Preston office in answering inbound and outbound Aftersales calls.

We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.

You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.

What you will be doing:

  • Answering inbound Aftersales calls and confidently assisting clients with their enquiries,
  • Managing enquiries by following a qualification process to determine where you will route the client’s enquiry
  • Create appointment opportunities for the Aftersales team
  • Build relationships with colleagues across the business, supporting each other in providing the best service possible to our clients,
  • Providing assistance, advice and support, handling objections if necessary
  • Managing client expectations and discussing the next steps of their journey with us
  • Being memorable, for all the right reasons!

What will make you a success in this role?

  • Great communication skills and telephone manner
  • Listening is super important, our customers need to feel heard
  • Being able to prioritise and work well under pressure
  • Telephone or face to face customer contact experience
  • Understanding what good looks like, and making clients feel welcomed and valued
  • Car sales or aftersales knowledge – though not essential as training will be provided

What you’ll get from us:

  • Training and support, and a great working environment
  • A basic salary of £28000 a year
  • All the normal stuff – 29 days holiday including bank holidays, and company pension
  • Cycle scheme, life assurance and health benefits, company and store discounts
  • Relaxed office and dress code, company events and awards.

This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.

Working hours: 40 hours per week

Job Type: Full-time

Work Location: In person

© Chorley Group

Registered office: Ackhurst Road, Chorley, PR7 1NN

VAT: 726910921 | REG: 2871018 | FCA: 531690

Contact us

Financial disclosure

Bugle Inn Motor Company Limited t/a Chorley Group is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.