Service Advisor

Based at our Blackpool dealership

So, what are we looking for?

For the Service Advisor role at our Blackpool dealership, we’re looking for someone who has ideally had previous experience dealing within this type of area, although it is not essential. Someone who has a passion, even an obsession, for organisation and accuracy that helps to make the wheels of their department keep turning whilst maintaining a fantastic customer service approach.

This sounds like me, what will I be doing?

Good question. The role of Service Advisor will require you to gel into the working environment of the aftersales department at a location that supports the multi-franchise businesses we have there (Nissan/Hyundai/Kia).

You will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.

This role is very much team based, so you mustn’t go riding off being a lone wolf in this one, the teamwork as a pack to get the job done.

Other responsibilities for the role are;

• Dealing with necessary paperwork
• Preserving a high level of house keeping at all times
• Maintaining communication with the customer whilst their vehicle is being services/repaired and;
• Processing payments and follow up actions.

Okay, I can do that. What do you expect from me?

We expect;

• Experience in the motor industry and/or service advisor role is preferred
• As mentioned previously, no specific qualifications needed
• A good level of computer literacy
• Ideally Hyundai accredited – but not necessary as full training will be given
• A keen eye for detail like Lieutenant Columbo (if you’re not old enough, never mind – great TV show from back in the day)
• Someone who has a passion to make things work – keep moving forward to reach the finish line everyday
• Good customer service skills
• Ability to work under pressure

When I join the team, what will I get in return?

When you come and work for Chorley Group, you don’t just get the privilege of telling your friends and family that you work for the North Wests favourite family automotive business. No, you get to benefit of having;

• Excellent training and development
• Career progression – keep moving forward!
• Company benefits
• A real good laugh (the Blackpool lot are brill – some nutters, but a good bunch)

Great, where do I sign?

Well, it’s not 1950 anymore, you don’t sign for things – we use email today.

Just like your favourite book, you like what you read. If you’re interested, get in touch! Send over your CV to recruitment@chorleygroup.co.uk – and please, big yourself up, we love it! The more we know about you as a person, the better!

Advice:

Don’t ignore this opportunity. We know you’re happy, but shouldn’t you always be happier? Come in, check us out and fit in – don’t be scared of change.

We’ll see you soon.