Job description
Are you an experienced Parts Advisor looking to grow your career within a busy franchised dealership?
We are seeking a motivated and customer-focused Parts Advisor to join our established Parts Department at our Wigan dealership. This is an exciting opportunity to work in a fast-paced motor retail environment, supporting both the Service and Parts teams to deliver exceptional customer service.
Key Responsibilities
- Act as a key liaison between customers and the workshop, ensuring outstanding service from drop-off to collection.
- Welcome service customers to the dealership and assist with all related paperwork and updates.
- Receive, record, and store incoming vehicle parts accurately and efficiently.
- Manage and organise stock levels, ensuring parts are readily available for both workshop and retail needs.
- Assist retail customers in identifying and ordering the correct parts for their vehicles.
- Work closely with the Service department to ensure parts are prepared for scheduled jobs.
- Maintain manufacturer-approved pricing structures and update stock lists as required.
- Ensure that showroom display vehicles are fitted with the correct accessories and parts in line with brand standards.
- Keep the parts department clean, organised, and compliant with health and safety standards.
What We’re Looking For:
- Previous experience as a Parts Advisor in a dealership environment (essential).
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational ability.
- Proficiency in Dealer Management Systems (DMS) and workshop software (preferred).
- Confident handling phone enquiries and providing accurate information.
- Ability to multitask and work effectively under pressure.
Why Join Us?
- Work in a busy, reputable franchised dealership.
- Join a friendly and supportive team.
- Opportunities for career development and progression.
- Employee benefits and staff discounts.
Job Types: Full-time, Permanent
Pay: £25,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Experience: Parts (motor vehicle / dealership): 1 year (required)
Licence/Certification: driving license (required)
Work Location: In person