Job Description:

As a family run business at Chorley Group our Clients are at the heart of everything we do.

We have an exciting opportunity to join a new fast paced Contact Centre Team at our head office in Chorley, answering inbound Sales and Aftersales calls.

We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.

You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.

What you will be doing:

• Managing digital enquiries, including live chat, email, and online lead submissions, ensuring timely and professional responses
• Following a structured qualification process to accurately assess client needs and route enquiries appropriately
• Creating and booking appointment opportunities for the Sales team
• Building strong relationships with colleagues across the business, supporting one another to deliver the best possible customer experience
• Providing assistance, advice, and support, handling objections where necessary
• Managing client expectations and clearly explaining the next steps in their journey with us
• Being memorable, for all the right reasons!

What will make you a success in this role?

• Excellent communication skills, both written and verbal, with a confident and friendly telephone manner
• Strong listening skills, our customers need to feel heard and understood
• Ability to prioritise tasks and work well under pressure in a fast-paced environment
• Experience in telephone, digital, or face-to-face customer contact, including live chat or online enquiries
• A clear understanding of what great customer service looks like, making clients feel welcomed, valued, and supported
• Car sales or aftersales knowledge is an advantage, but not essential - full training will be provided

What you’ll get from us:

• Training and support, and a great working environment
• A basic salary of £28000 a year for 40 hours a week
• All the normal stuff – 29 days holiday including bank holidays, and company pension
• Cycle scheme, life assurance and health benefits, company and store discounts
• Relaxed office and dress code, company events and awards.

This is an in-office role, based in Euxton, Chorley. We are looking to cover following rota pattern:

Week 1

Monday 8am-4.30

Tuesday 8am-4.30

Wednesday 8am-4.30

Saturday off

Sunday 9am-5pm

Week 2

Monday 8am-4.30

Tuesday 8am-4.30

Wednesday 8am-4.30

Saturday 9am-5pm

Sunday 9am-5pm

Job Type: Full-time