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Due to expansion we have a number of roles available within our Digital Response Team.
**The hours that we have available are listed below **
We are looking for Online Sales Advisors to join our Team. The department is responsible for handling inbound/outbound customer enquiries via all our digital platforms, including live chat, our website, Facebook and third party website leads including AutoTrader, Ebay Motors, Car Guru and many more. As always, our customers will be dealt with in an efficient, friendly and professional manner.
We have part time roles available within our Digital Response Team, working shifts on a fixed Rota. There will also be additional hours available to cover holidays.
You will be working mainly from home and all equipment will be provided. Full training will be given via office based face to face and virtual via MS Teams, however customer service experience is highly desirable with sales knowledge being essential.
KEY RESPONSIBILITIES
Following the Company sales process 100% of the time, from enquiry through to delivery and beyond.
Maintain excellent customer relations and rapport.
Manage and develop customer follow-up and prospecting systems.
Compliance with industry standards/processes.
Demonstrate the Chorley Group family ethos of 'Big Enough to Cope, Small Enough to Care'
MINIMUM REQUIREMENTS
Customer service and/or sales experience is essential
Ability to deliver an excellent customer experience
Experience in using typical IT systems
The drive to self-motivate and hit your team and personal response targets
Great written communication skills
The ability to multi task effectively
Prioritising workload
Ability to work productively on your own
Sound time management skills
Part-time role hours available:
Hours set weekly;
Monday 5pm - 11pm
Friday 6pm - 11pm
Three Week Rota pattern hours available
Week 1 Saturday 3pm -11pm
Week 2 Saturday 8.30am - 4pm
Sunday 4pm - 11pm
Week 3 Saturday Two Shifts Available; 9am - 3pm / 3pm -11pm
Sunday Two Shifts Available; 7am - 3pm / 3pm - 11pm
If you are interested in this role we would love to hear from you. Please can you advise of your preferred hours from the list when submitting your C.V.
Please send your C.V to recruitment@chorleygroup.co.uk