Online Sales Advisor Role

Based across our branches

The Role

We are looking for Online Sales Advisors to join our Digital Response Team. The department is responsible for handling inbound customer enquiries via all our digital platforms, including live chat, our website, Facebook and third party website leads including AutoTrader, Carwow and Motors. As always, our customers will be dealt with in an efficient, friendly and professional manner.

We have 2 roles available within our Digital Response Team, both based on an average 25 hour week, working shifts of a mix of 1pm to 6pm and 6pm to 11pm on weekdays and 9am to 3pm and 3pm to 9pm on weekends. There is one full weekend off in 3 and days off in the week. There will also be additional hours available to cover holidays.

You will be working mainly from home and all equipment will be provided. Full training will be given via office based face to face and vitual via MS Teams, however motor trade experience is highly desirable with sales knowledge being essential.

Key Responsibilities

• Following the Company sales process 100% of the time, from enquiry through to delivery and beyond.
• Maintain excellent customer relations and rapport.
• Manage and develop customer follow-up and prospecting systems.
• Compliance with industry standards/processes.
• Demonstrate the Chorley Group family ethos of 'Big Enough to Cope, Small Enough to Care'

Minimum Requirements

• Motor trade and/or sales experience is essential
• Ability to deliver an excellent customer experience
• Experience in using typical IT systems
• The drive to self-motivate and hit your team and personal response targets
• Great written communication skills
• The ability to multi task effectively
• Prioritising workload
• Ability to work productively on your own
• Sound time management skills

Application - Email your CV to recruitment@chorleygroup.co.uk

All applications will be kept confidential.